The inability to accurately measure ROI on different marketing spends is a cause of frustration for most businesses. The phrases “half of my marketing budget works just I’m not sure which half!” comes to mind. Google’s latest initiative to give AdWords advertisers greater visibility into offline conversions is what they call “Call Metrics”
www.google.com/ads/innovations/callmetrics.html
The goal is to track those who call a business as a result of seeing an AdWords advert. Advertisers that set up call metrics in their AdWords account get greater visibility inot how many people call them having taken down a number from an advert or after using the click to call function. This works by assigning a dynamic Google telephone number to each advert. If someone calls it, it is directed through Google, who log the call and include in Analytics reports, before immediately forwarding to the advertisers specified number. While this is definitely a welcome initiative, it is somewhat limited in its value for most businesses. The reason for this is that if the user clicks on the ad’ as most will before making a call, then the dynamic number is irrelevant as the number displayed on the site will be the number that gets called. I don’t think many people call a number direct from an ad “blind” without firstly visiting the website. However, those that do can now be tracked. We have enabled this on some client accounts and will monitor over coming days.


