FAQ

Is the quality of the call crystal clear?
Yes, DPFOC has invested heavily in a state of the art contact centre in terms of hardware and software. The best way to understand the quality of the call is to speak to one of our executives.

Can people for whom English is not their first language really speak perfect English?
All of our staff are third level graduates with the highest levels of spoken English. Again, the best way to understand the calibre of our team is to speak with one of them.

Do DPFOC staff speak with heavy Indian accents making it difficult for clients to understand them?
Prior to commencing work with DPFOC, staff engage in a 3 week accent neutralisation course. This ensures that our staff speak in neutral, easy to understand accents.

Will DPFOC team members understand clients who speak quickly in heavy local accents?
Our staff are highly experienced and have dealt with clients from the UK, US and Canada. Understanding clients is not an issue.

Is making calls from India to the UK / US / Canada not very expensive? Similarly, is it expensive for our clients to call your centre in India?
No. Our VOIP infrastructure ensures that call costs are the same to and from India as if we were based in the country that we are calling / receivng a call from.