Inbound Call Centre Solution India

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DPFOC’s inbound call centre provides a diverse range of inbound call-handling solutions to a broad range of clients spanning many industries. Regardless of the inbound campaign that our clients require us to handle, our approach is to leverage our world class infrastructure, low cost base and industry knowledge to deliver a leading inbound call centre solution. Below are some examples of our inbound call handling offerings:

• Support:
  Our staff familiarise themselves with your product, service or application to ensure that the very highest levels of support are provided to your clients. Knowing that your support function is being professionally managed at low cost allows you to focus on higher value added activities. The lower cost structure that exists in India enables us to employ more highly qualified support staff than would be feasible at home. For example, we employ experienced accountants to provide support / product demos for financial accounting software vendors. This improves the quality of support while reducing the associated cost.
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• Order Taking:
  All businesses must make purchasing their products / services as easy as possible. Some clients prefer ordering by telephone. Such clients must be dealt with quickly & efficiently to ensure that they can place their order by their preferred channel.
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• Product Demonstration:
  Software vendors invest huge resources in teaching and demonstrating to potential clients how to use the software they sell. Our executives learn how your application works in intimate detail so ensuring that demonstrations are slick and maximise the likelihood of the prospect converting into a customer.