Call Centre


Outbound Call Centre Solution India

DPFOC’s outbound call centre provides a diverse range of outbound call solutions to a broad range of clients spanning many industries. Regardless of the outbound campaign that our clients require us to handle, our approach is to leverage our world class infrastructure, low cost base and industry knowledge to deliver a world-class outbound call centre solution. Below are some examples of our outbound call handling offerings:
  • Collection:
    Collecting outstanding debt can be time-consuming. Often, persistent and regular contact is required to ensure timely collection of outstanding debts. Our collection specialists reduce debtor days and losses substantially through persistent contact.
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  • Appointment Scheduling:
    On the ground sales staff want to spend as much time as possible in client facing activities. Paying staff in high cost economies to trawl through databases of leads is uneconomical. Our outbound appointment scheduling specialists work through your database eliminating those with no interest and convincing those who are interested to meet with your on the ground sales force. We arrange the schedules of your sales team to ensure that they spend as much time as possible in front of potential clients in a face to face environment.
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  • Data Cleansing:
    Ensuring data held within your organisation is accurate and up to date is a time consulting task that requires ongoing maintenance. Our executives will work through your database, calling relevant people to ensure that your data is as accurate as possible.
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  • Up / Cross Selling to Existing Customers:
    Up and cross selling to existing customers is a crucial part of the revenue maximisation strategy for every business. People / organisations that are already customers of your organisation are predisposed to buying more of your products or services than they currently do. A polite call from a professional representative advising existing customers of other products, services, discounts or special offers that you can offer them is a proven way to increase revenue per client.