How We Report

We report as per our client’s instructions. With all reporting our goal is to provide real time visibility into the work that we are doing and outputs being achieved. All relevant data is generally online and available to all relevant parties in real time as well as being consolidated into weekly or monthly reports.

• See real time updates on all team members:
  • See if team member is on a call and if so, for how long has been on the call. If idle, for how long has (s)he been idle.
  • Listen in to calls in real time to monitor executives.
• Calls made / answered so far in shift and outcome of each call.
• Average call length.
• All calls recorded for playback as required.
• How many appointments made / conversion rates.
• Any other data as requested.