DPFOC Process / Terms of service:

Step 1:  Initial Contact

Contact DPFOC with your query by telephone or e-mail. Our sales staff will answer any initial queries that you have about who we are, what we do and the processes that we follow. Most of this information is available on our website.

Step 2:  Introducing you to your team leader and technical team.

Once you have decided that you like DPFOC’s approach and have a project in mind which you are considering outsourcing entirely or partly to us, we will introduce you to your assigned team leader(s) via a Skype call. You will be free to add to the conference call any technical team members that you would like to question at this point also.

Step 3:  Communicating Project Scope:

The best way to communicate your project scope to your team leader is to contact him/her directly on Skype or by e-mail. Based on the information that you give to him, he/she will, in conjunction with his technical team prepare a project scope document for you outlining what we propose to do for the project in question, the hours required as well as pricing. Amendments can be made to the scope if required to expand or contract it. Such amendments will be reflected in a revised scope document of a different name which again will be sent to you. Scopes may be amended several times before being agreed on.

Step 4:  Agreeing the project scope and placing a purchase order:

Once you have read and agree the contents of the project scope document, our accounts department will request you to place a purchase order by e-mail as follows:

I have read project scope document XYZ. I wish to order the product as defined in this document at the price defined. This e-mail constitutes a purchase order for the product outlined in the document at the price specified in it. I acknowledge that any further work not contained within the scope of document XYZ will be treated as a separate project and will incur extra cost. DPFOC will create a scope document for any additional work required and will not perform such work unless a purchase order is received for this.

Important Note: DPFOC will not commence any project without firstly receiving a purchase order as outlined above.


Step 5:  Billing and Payment Terms:

You will be invoiced at the end of each month for all purchase orders made in that month. Payment in full for all of these purchase orders is required before the 10th day of the following month. Accounts may agree extended terms on larger projects but unless such an extension is agreed with accounts, failure to pay before the 10th day of the new month for all purchase orders made in the previous month will constitute a breach of our terms of payment and your account will be suspended with all ongoing work suspended until payment is received.

Acceptable Means of Payment:
DPFOC accepts payment by the following means:

• Bank Transfer:
Please put the name of your company as reference / narrative.

• Online Payment:
Our online payment gateway accepts payment by Paypal, Visa and Mastercard. Please ensure to put your company name in the notes section.

DPFOC No longer accepts payment by cheque.
Cheques sent to us will not be lodged and payment will still be outstanding until we receive payment in one of the acceptable forms of payment outlined above.